Eligibility to Purchase

The purchase of products from Leblackbook.com.au is limited only to parties who can enter into and form contracts in accordance with the Australian law.

Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.

Leblackbook.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. Leblackbook.com.au reserves the right to decline multiple quantities to one customer or address.

Returns

We hope you are happy and confident with your Le Black Book purchases. However if you feel the item is not what you wished for, please familiarize yourself with our returns policy.
 
If you would like to return an item to us, please contact us within 7 days of receiving your order to let us know you will be returning the item.

All items that are sent back must be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. So we ask that you always post the item back via registered post.

It is very important that customers email or call through with the registration number as this is the number that will be used for insurance a registered item is void without it.
 
We are happy to accept returns that have not been worn, have all tags attached and are in brand new condition.
 
The item must be sent back within 7 days.
 
You are free to choose a full refund (not available with discount codes/sale items), exchange (if in stock), or a store credit.
 
Sale Items: For sale goods or discount codes, we are unable to offer a refund, however you are welcome to exchange or have a store credit issued to your Le Black Book account, unless otherwise stated in the sale promo.

If the Le Black Book quality control notes that the item has been damaged or worn we reserve the right to return the item back to you with no refund or exchange!
 
Thank you for reading through our returns information!
 
Return Methods

1: Email the Le Black Book returns department at info@leblackbook.com.au to inform them that you will be returning the item.

We will promptly reply to your email and advise of the delivery address. If you would like to speak with the returns department, please provide the best contact number and we will contact you as soon as possible.

2: Make sure the item is in brand new as purchased perfect condition, has all tags attached, and you still have the invoice of purchase.

3: Send the item with tags attached and the invoice via registered post within the 7 day time to the address emailed to you

Include your full name, address, telephone number, and if you would prefer a refund, exchange, or store credit. Please also state the way you purchased the item.

4: Email  the Le Black Book returns department at info@leblackbook.com.au with the registered post number.

5: Please note refunds can take up to 14 days to process after goods have been received.

Product Display/Colors

Leblackbook.com.au attempts to display as accurately as possible the colors of the products shown on the Site. However because the colors you see will depend on many factors, including your monitor or printer, leblackbook.com.au cannot guarantee that the color you see matches the product color.

Pricing and Product Information

Leblackbook.com.au makes every effort to provide current and accurate information relating to products, services, and a price displayed on the Leblackbook.com.au website, but does not guarantee the currency or accuracy of any such information. Information relating to Leblackbook.com.au’s products is subject to change without notice. Prices are subject to change at any time prior Leblackbook.com.au’s acceptance of your order.

In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Leblackbook.com.au, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. If you choose to cancel the order, and your credit card has already been charged for a purchase, Leblackbook.com.au will issue a credit to your nominated account in the amount of the charge.

Security and Privacy

The Leblackbook.com.au Online Store follows the industry standard, Secure Sockets Layer protocol, "SSL," for the transfer of sensitive data over the internet.

When entering your credit card number online, a "key-lock" icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with "https".

Sales Tax

Leblackbook.com.au collects and remits GST taxes as required by law on purchases made via the Site. For orders to overseas customers that don't pay the tax, the 10% is simply transferred over to be a handling cost.

Order Acceptance

When you place an order through Leblackbook.com.au, we may verify your method of payment, shipping address before processing your order. Your placement of an order via the Leblackbook.com.au Online Store is an offer to purchase our products. Leblackbook.com.au may accept your order by processing your payment and shipping the product, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by Leblackbook.com.au until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.

When you place an order through the Leblackbook.com.au Online Store, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that Leblackbook.com.au will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.

Currency