Returns
We hope you are happy and confident with your Le Black
Book purchases. However if you feel the item is not what
you wished for, please familiarize yourself with our returns
policy.
If you would like to return an item to us, please contact
us within 7 days of receiving your order to let us know
you will be returning the item.
All items that are sent back must be posted via registered
post. Any item that is not sent via registered post and
goes missing in the post will not be credited. So we ask
that you always post the item back via registered post.
It is very important that customers email or call through
with the registration number as this is the number that
will be used for insurance a registered item is void without
it.
We are happy to accept returns that have not been worn,
have all tags attached and are in brand new condition.
The item must be sent back within 7 days.
You are free to choose a full refund (not available with
discount codes/sale items), exchange (if in stock), or
a store credit.
Sale Items: For sale goods or discount codes, we are unable
to offer a refund, however you are welcome to exchange
or have a store credit issued to your Le Black Book account,
unless otherwise stated in the sale promo.
If the Le Black Book quality control notes that the item
has been damaged or worn we reserve the right to return
the item back to you with no refund or exchange.!
Thank you for reading through our returns information!
Return Methods
1: Email the Le Black Book returns department at info@leblackbook.com.au
to inform them that you will be returning the item.
We will promptly reply to your email and advise of the
delivery address. If you would like to speak with the returns
department, please provide the best contact number and
we will contact you as soon as possible.
2: Make sure the item is in brand new as purchased perfect
condition, has all tags attached, and you still have the
invoice of purchase.
3: Send the item with tags attached and the invoice via
registered post within the 7 day time to the address emailed
to you
Include your full name, address, telephone number, and
if you would prefer a refund, exchange, or store credit.
Please also state the way you purchased the item.
4: Email the Le Black Book returns department at info@leblackbook.com.au with the registered post number.
5: Please note refunds can take up to 14 days to process
after goods have been received.
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