Terms and Conditions
Order Validation and Acceptance
When you place an order through Leblackbook.com.au, we may verify your method of payment, shipping address before processing your order. Your placement of an order via the Leblackbook.com.au Online Store is an offer to purchase our products. Leblackbook.com.au may accept your order by processing your payment and shipping the product, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by Leblackbook.com.au until the product has been shipped. If we decline to accept your order, we will attempt to notify you using the e-mail address you have provided with your order.
When you place an order through the Leblackbook.com.au Online Store, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that Leblackbook.com.au will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.
Leblackbook.com.au attempts to display as accurately as possible the colors of the products shown on the Site. However because the colors you see will depend on many factors, including your monitor or printer, Leblackbook.com.au cannot guarantee that the color you see matches the product color. Leblackbook.com.au provides a detailed image of each garment, ensuring you are provided with accurate information.
Pricing and Product Information
Leblackbook.com.au makes every effort to provide current and accurate information relating to products, services, and prices displayed on the Leblackbook.com.au website, but does not guarantee the currency or accuracy of any such information. Information relating to Leblackbook.com.au’s products is subject to change without notice. Prices are subject to change at any time prior to Leblackbook.com.au’s acceptance of your order. In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Leblackbook.com.au, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. If you choose to cancel the order, and your credit card has already been charged for a purchase, Leblackbook.com.au will issue a credit to your nominated account in the amount of the charge.
Security and Privacy
The Leblackbook.com.au Online Store follows the industry standard, Secure Sockets Layer protocol, “SSL,” for the transfer of sensitive data over the internet.
When entering your credit card number online, a “key-lock” icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with “https”.
Payment and Shipment
Australian Domestic shipping:
Note* Orders Paid by Bank Deposit or PayPal will not be posted until the payment has cleared.
(This can take from 1 to 3 working days depending on your banking institution.)
Our chosen courier company is Australia Post.
We offer free shipping to all Australian orders!
The parcel can take from 1 to 4 working days to arrive depending on where you live.
There may be a delay in shipping over sale periods.
Note* Le Black Book cannot deliver to a PO BOX.
A signature is required on delivery; therefore, we recommend a work address if more convenient. If no one is available to sign for the parcel, 2 more attempts will be made to deliver it before returning back to us.
If you have any special instructions, e.g. you would like the courier to leave the parcel at the back door if you are not home, please make a note of this in the comments box when going through checkout.
Shipping to International Destinations (outside of Australia):
International shipments are generally delivered to most countries within 3-10 working days, however, due to various countries Customs Procedures, we cannot assume responsibility for delays.
Please read this carefully! For us to process your international order, you must read and accept the following agreement:
You are responsible for any duties, tariffs, customs charges or additional charges levied by your country of entry. Furthermore, Le Black Book is not responsible for any additional charges once the items you have ordered have left Australia. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return delivery charges that may be incurred by Le Black Book. When the returned merchandise is received by Le Black Book, you card account will be credited for the merchandise only.
If you have questions regarding customs or duties charges and procedures in your country, it is your responsibility, not ours, to research this information PRIOR to placing your order.
We ship via fully insured Registered Air mail, at a flat rate where ever you live in this wide world:
Flat Rate of AU$30.00
The shipping charges will be calculated at check-out. Shipping charges DO NOT include any individual country’s customs fees, tariffs or duties (see below). All packages will have actual value declared.
This method of shipping is tracked and insured and tracking information will be sent via email upon shipment.
Leblackbook.com.au collects and remits GST taxes as required by law on purchases made via the Site. For orders to oversees customers that don’t pay the tax, the 10% is simply transferred over to be a handling cost.
We offer a number of free newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple instructions at the bottom of each newsletter or email.
We hope you are happy and confident with your Le Black Book purchases. However if you feel the item is not what you wished for, please familiarize yourself with our returns policy.
If you would like to return an item to us, please contact us within 7 days of receiving your order to let us know you will be returning the item and fill out our returns form.
All items that are sent back must be posted via registered post. Any item that is not sent via registered post and goes missing in the post will not be credited. We ask that you always post the item back via registered post.
It is important that customers email or call through with the registration number as this is the number that will be used for insurance a registered item is void without it.
We are happy to accept returns that have not been worn, have all tags attached and are in brand new condition.
The item must be sent back within 7 days.
You are free to choose a full refund (not available with discount codes/sale items), exchange (if in stock), or a store credit.
For sale goods or discount codes, we are unable to offer a refund, however you are welcome to exchange or have a store credit issued to your Le Black Book account, unless otherwise stated in the sale promo.
If the Le Black Book quality control notes that the item has been damaged or worn we reserve the right to return the item back to you with no refund or exchange.
1: Email the Le Black Book returns department at firstname.lastname@example.org to inform them that you will be returning the item.
We will promptly reply to your email with a returns form to be completed and advise of the delivery address. If you would like to speak with the returns department direct, please provide the best contact number and we will contact you as soon as possible.
2: Make sure the item is in brand new as purchased perfect condition, has all tags attached, and you still have the invoice of purchase.
3: Send the item with tags attached, returns form and the invoice via registered post within the 7 day time to the address emailed to you
4: Email the Le Black Book returns department at email@example.com with the registered post number.
5:Please note refunds can take up to 14 days to process after goods have been received.
You must comply with all proprietary and copyright notices on this Site. This Website is owned by Leblackbook.com.au, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means:
(a) copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this Site;
(b) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or
© use or apply, for commercial purposes any material or information on this Site, without the prior written consent of Leblackbook.com.au.
Any software which you down load from this Site is governed exclusively by the license terms accompanying the file or the terms of the license agreement which accompanied the original product licensed by you which you are updating, and by down loading such software you agree to abide the terms of the license. You must not reproduce or redistribute any software otherwise than in accordance with the relevant software license.
All trademarks, brands and names appearing on this Site are the property of their respective owners.
Nothing contained on this Site should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Site without the express written permission of Leblackbook.com.au.
Copyright © 2013 Leblackbook.com.au